Frequently Asked Questions about Brinly Products
Where can we go to purchase your parts?
You can visit our online parts store at shop.brinly.com.
How long will it take to get my parts?
Part orders placed through our Customer Service Department, that are in stock, will ship from our facility within 1-2 business days. Delivery depends on where you are located. Orders are shipped via FedEx from Jeffersonville, Indiana.
How do I check the status of my order?
Contact our Customer Service Department at 877-728-8224
Can I track my order online?
If you provide us with an email address when placing your Order, you will receive an email with the tracking number when your order is shipped. You can then track your order online.
Can I return the parts ordered from customer service?
Part orders are non-refundable, so we encourage you to view the manual in order to purchase the correct part. If you need assistance in determining the correct part number, please contact our Customer Service Department at 877-728-8224.
How much will shipping my parts cost me?
If the part is sent to you due to a warranty or shortage there will be no charge to the customer. If you ordered replacement parts, shipping will vary due to factors, such as size and weight. Our shipping department will ship the most economical way based on these factors. There will be a $3.00 handling fee for all parts shipped regardless of size and weight.
What if I am missing parts from the carton on a new product purchase?
Please do not take your product back to the store. Call us at 877-728-8224 and we will be happy to ship you any missing parts at no charge.
Can I purchase individual parts?
You may purchase parts individually or in sets, where they are available, for a little better price.
How do I know what parts to order?
Our Customer Service Reps. are trained on all of our products. Please call them on our toll free number at 877-728-8224 and they will be happy to help you troubleshoot your unit.
Where can we go to purchase your product?
On each product page there is a ‘Purchase’ section below of which includes links to where the specific product can be purchased.
How long is the warranty on my product?
All Brinly lawn and garden products carry a two-year limited warranty for residential use only. The complete Limited Warranty is located in the Owner’s Manual for each model. Contact our Brinly-Hardy Customer Service number at 877-782-8224 for complete warranty information or questions.
How can I register my product for warranty?
Click the link ‘Product Registration’ located in the top menu bar to access the warranty form to fill out and submit.
What do I need in order to obtain parts under warranty when I call the customer service?
You will need the product model number, serial number if applicable, part number and pack code. You can find the model number and pack code on a silver sticker on the drawbar. If you need a manual, go to the home page, click on manuals, and find the product model number you have. You can download the manual and call us with the part number.
I recently purchased an old unit of Brinly's from an auction—can I still purchase parts?
We keep parts for products on average for five to seven years. If you believe the unit is older than that we may not have parts specific to your unit. Please contact our Customer Service Department at 877-728-8224 for specific part availability.
Can I download a manual from the website?
Yes. From the main menu, rollover the menu option ‘products’ and at the bottom of the drop menu, click manuals. Find the product model number, and click on the link to download.
Is there a fax number to the Customer Service Department at Brinly-Hardy Company?
Yes, it is 888-619-2315.
What hours is the Customer Service Department open at Brinly-Hardy Company?
We are open Monday thru Friday from 8a.m. – 5p.m. Eastern Time. If you need to contact us at another time you are encouraged to leave a message with the best time to reach you and we will return your call. You can also contact us by email at firstname.lastname@example.org
I need service on my Lawn Vac engine, where can I get service?
The engine carries a one year warranty through Briggs & Stratton. Briggs & Stratton service facilities can assist you. To contact Briggs & Stratton directly, call 800-233-3723.
I purchased a spreader and it came with two lock pins. Do I put one in each wheel?
No, you engage the lock pin on one wheel only. Engaging both for regular use will strip the transmission. You are given the second lock pin to engage while spreading ice melt.
Do I need to drain my roller before storing?
Yes, you need to drain the roller completely and store it without the plug in place.
I own an aerator spreader. Can I aerate without spreading?
You can aerate without spreading, but you cannot spread with out aerating.
I've only had my sweeper for a couple of weeks now and the brushes are worn down and keep coming off. Do you know what the problem might be?
Your brushes are too low to the ground. You want to make sure your brushes are about 1″-2″ off the ground, or at the cut height of your grass.
How much weight can I put in the Poly carts?
You can put up to 650 lbs. in the PCT-100BH. The PCT-17BH you can put up to 850 lbs.
Where can I purchase a sleeve hitch for my tractor?
You can contact your tractor manufacturer. They can order one for you.