FREQUENTLY ASKED QUESTIONS

Don’t see your question below? Contact our Customer Service team here!

BY CATEGORY

Warranty
Manuals/Assembly
Orders (Tracking/Shipping)
Parts
General/Misc.

Warranty

All Brinly lawn and garden products carry a two-year limited warranty for residential use only. The complete Limited Warranty is located in the Owner’s Manual for each model. Contact our Brinly-Hardy Customer Service number at 877-782-8224 for complete warranty information or questions.

To register your Brinly product for warranty, complete the warranty form here.

The serial number is located on a Silver Label, typically on the tray or tow bar of your product.

You can contact Brinly-Hardy Customer Service at 877-728-8224 to register or mail in the warranty card provided in the Owners Manual.

Manuals/Assembly

View and download manuals for all Brinly Hardy products, available in various languages, here.

Yes! If you are searching for a PDF manual, all Brinly product manuals may be found here: https://brinly.com/pages/manuals/ also view assembly videos at https://www.youtube.com/channel/UCvaVMvp5Vyy_MhJQAM1TNBA

You will need to contact your store which you are purchasing from to see if they offer this service.

Check out our BrinlyU Page, where we post helpful blogs, videos, and more every month! Visit: BrinlyU

We have many different assembly videos for our products, and are constantly adding new ones to help customers. To see if an assembly video is available for your item, visit the product page on our website, or check out this Youtube page to search all videos: https://www.youtube.com/playlist?list=PLoBTseQgup_7VrC0pxdUigh3kP52dMYy0

View and download manuals for all Brinly Hardy products, available in various languages, here.

Yes. From the main menu, rollover the menu option ‘products’ and at the bottom of the drop menu, click manuals. Find the product model number, and click on the link to download.

Orders (Tracking/Shipping)

If you placed an order with us, please Contact our Customer Service Department at 877-728-8224 or online at customerservice@brinly.com with your Sales Order Number and other relevant information.

If you provide us with an email address when placing your Order, you will receive an email with the tracking number when your order is shipped. You can then track your order online.

If the part is sent to you due to a warranty or shortage there will be no charge to the customer. If you ordered replacement parts, shipping will vary due to factors, such as size and weight. Our shipping department will ship the most economical way based on these factors. There will be a $3.00 handling fee for all parts shipped regardless of size and weight.

Parts

You can visit our online parts store at shop.brinly.com.

Part orders placed through our Customer Service Department, that are in stock, will ship from our facility within 1-2 business days. Delivery depends on where you are located. Orders are shipped via FedEx from Jeffersonville, Indiana.

Part orders are non-refundable, so we encourage you to view the manual in order to purchase the correct part. If you need assistance in determining the correct part number, please contact our Customer Service Department at 877-728-8224.

Our Customer Service Reps. are trained on all of our products. Please call them on our toll free number at 877-728-8224 and they will be happy to help you troubleshoot your unit.

You may purchase parts individually or in sets, where they are available, for a little better price.

You will need the product model number, serial number if applicable, part number and pack code. You can find the model number and pack code on a silver sticker on the drawbar. If you need a manual, go to the home page, click on manuals, and find the product model number you have. You can download the manual and call us with the part number.

We keep parts for products on average for five to seven years. If you believe the unit is older than that we may not have parts specific to your unit. Please contact our Customer Service Department at 877-728-8224 for specific part availability.

The engine carries a one year warranty through Briggs & Stratton. Briggs & Stratton service facilities can assist you. To contact Briggs & Stratton directly, call 800-233-3723.

General/Misc.

We sell to a variety of locations and stores. To find a local or online retailer that we sell through, click here.

At present, Brinly does not sell units direct to customers. Rather, Brinly sells our units through approved vendors. For more information on where to purchase the unit you are interested in, please refer to the product’s page and select the ‘Where to Buy’ tab located on the black bar below the product’s images.

You can contact your tractor manufacturer. They can order one for you if available for your tractor. Brinly also makes a Universal Hitch for attaching a Brinly ground engaging product to your ZTR, the model number is the OPL-BH.

We are open Monday thru Friday from 8a.m. – 5p.m. Eastern Time. If you need to contact us at another time you are encouraged to leave a message with the best time to reach you and we will return your call. You can also contact us by email at customerservice@brinly.com

Brinly Hardy manufactures many units and parts in house, right here in Jeffersonville, Indiana. That said, hardware and components of production are purchased from a wide array of global suppliers and manufacturers. As a part of this global world, we purchase from US forges, hire American workers, and constantly search for ethical and cost-effective source materials to aid in the manufacturing of finished goods – domestically and abroad

You can check out our About Us video here: https://www.youtube.com/watch?v=AVEwsKBJVLYOr read more here: about us

Learn more about general lawn care in the Brinly Guide to a Perfect Lawn: Using Dethatchers, Sweepers, Sprayers, Rollers, and Carts as a product system in this video: https://youtu.be/fK1G8He5vG0

Yes! Check out this helpful video, Brinly Guide to a Perfect Lawn: Using Dethatchers, Sweepers, Sprayers, Rollers, and Carts as a product system. 

Check out this video on the history of the Brinly-Hardy Company. 

Check out this video on sleeve hitches and how they work. 

Learn more about the Brinly Hitch Pin here!

Check out thisvideofor more information on sleeve hitch options for your Brinly attachments!AT-diffmilk220912Aquiz_gundry-v04-m01-f00-c00 (youtube.com)

BY PRODUCT CATEGORY

SPIKE & PLUG AERATORS
LAWN SWEEPERS
FERTILIZER SPREADERS
DETHATCHERS
TOW BEHIND CARTS
GROUND ENGAGING
ZTR PRODUCTS
LAWN ROLLERS
LAWN SPRAYERS

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